Real review of "UMB Bank" in Topeka, KS!
All reviews are published without making any changes.
Jessica Boswell sent us her review January 29, 2017.
Visited address:
5923 SW 29th St, Topeka, KS 66614, USA
"My mother used UMB bank for almost her whole adult life. As for me, I have been a customer for this bank for a relatively short period of time. To be honest, not even once at that time that I feel that UMB bank was a good bank. In the end, I also helped my mother to close her account from this bank, after I told her all the obvious mistakes they made.
With that being said, closing my mother’s account was a very hard and annoying process. I don’t know why UMB gave me an overly complicated process just for closing an account, but I think that was on purpose. And the fact that the employees were not diligent and not helpful at all didn’t help. The employee that handled me was so cold and rude after hearing my request. All she did was gave me the necessary paperwork and told me to fill them. It took quite a while to fill all the documents necessary, it was confusing, and the employee simply didn’t offer any help. It took me more than an hour to finally complete filling those documents. Then, it took her another half an hour to input it to the system, Very sluggish and not professional, and an utter waste of time.
After all the paperwork and other minor details were done, I signed all the documents. Then, she told me that it would take several days to process everything. Really? Several days just to process account closing? Yet, I agreed to that. However, she didn’t give me any receipt or anything that confirmed that I’ve closed my mother’s account. After that, I was busy with something and I thought it was all done, so I and my mother didn’t follow up to UMB.
It took me by surprise two weeks later when a mail came to my mother’s from UMB. At first, I thought it was just some promotional or something. However, it turns out to be my mother’s monthly balance and administration cost for the account. Without any delay, I gave them a visit and complained about everything that happened. The customer service, however, was not helpful, and cannot do anything to solve this matter. I asked her to call her manager, and a supervisor came to meet me. I told him what happened, and he then checked what happened to the paperwork I’ve done earlier. After waiting for a while, he then told me that the file was missing! To make things worse, he said that the file wasn’t computerized yet. With no receipt or any proof, I cannot do anything! I was so disappointed, and basically I would need to fill out all the documents all over again!
At the end, all I want to say is that I’ve never experienced this kind of treatment and unprofessionalism from any other banks and credit unions before. I never thought that UMB will have this kind of very poor performance. Their customer service standard was so low, and to make it worst, their system was very bad. So bad that it can’t trace back the previous transactions or problems such as my case. "
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With that being said, closing my mother’s account was a very hard and annoying process. I don’t know why UMB gave me an overly complicated process just for closing an account, but I think that was on purpose. And the fact that the employees were not diligent and not helpful at all didn’t help. The employee that handled me was so cold and rude after hearing my request. All she did was gave me the necessary paperwork and told me to fill them. It took quite a while to fill all the documents necessary, it was confusing, and the employee simply didn’t offer any help. It took me more than an hour to finally complete filling those documents. Then, it took her another half an hour to input it to the system, Very sluggish and not professional, and an utter waste of time.
After all the paperwork and other minor details were done, I signed all the documents. Then, she told me that it would take several days to process everything. Really? Several days just to process account closing? Yet, I agreed to that. However, she didn’t give me any receipt or anything that confirmed that I’ve closed my mother’s account. After that, I was busy with something and I thought it was all done, so I and my mother didn’t follow up to UMB.
It took me by surprise two weeks later when a mail came to my mother’s from UMB. At first, I thought it was just some promotional or something. However, it turns out to be my mother’s monthly balance and administration cost for the account. Without any delay, I gave them a visit and complained about everything that happened. The customer service, however, was not helpful, and cannot do anything to solve this matter. I asked her to call her manager, and a supervisor came to meet me. I told him what happened, and he then checked what happened to the paperwork I’ve done earlier. After waiting for a while, he then told me that the file was missing! To make things worse, he said that the file wasn’t computerized yet. With no receipt or any proof, I cannot do anything! I was so disappointed, and basically I would need to fill out all the documents all over again!
At the end, all I want to say is that I’ve never experienced this kind of treatment and unprofessionalism from any other banks and credit unions before. I never thought that UMB will have this kind of very poor performance. Their customer service standard was so low, and to make it worst, their system was very bad. So bad that it can’t trace back the previous transactions or problems such as my case. "
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