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"Customer Support Service Business": How to Get Started

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With more and more companies realize the benefits of specialization and outsourcing, more have cut off their in-house customer service department in place of an outsource service. This creates an opportunity for entrepreneurs to fulfill the void. If you want to start small, big companies now hire work-from-home customer service employees. You can then later expand to have your own team of customer service company, offering your service to bigger organizations.

With fairly low startup investment and experience needed, this business might be a great venture for first-timer and veterans alike with expansion potential. To get started, here are some pointers for your consideration.

1. Startup Investment
You'll only be required to have an operable computer, relatively fast internet access, and a landline phone. These will only require you below $2,000 as a startup investment. However, if you're planning to build an outsource company, you may need more money for office lease, more equipment, and labor cost. Although this enables higher earning potential, the startup investment can also be exponentially higher. It's better to start small to accumulate experience and client reviews before expanding.

2. Licenses and Permit
If you're located in the U.S., most states won't require you to get a special permit. However, consult your local authorities to get a clearer picture. When you get a corporation client, they might also give information about permit and license requirement for the job.

3. Product & Service Knowledge
As you'll be dealing with information of other people's company, product, and/or service, make sure you spent enough time to understand the knowledge regarding it. Most of your clients will provide a guideline regarding frequently asked questions and what you should do regarding most situations. This will be a central part of your business, so make sure you invest enough time and effort on it.

4. Finding your Clients
As mentioned above, some companies are looking for home-based customer service employee. This can be a great start to gain experience with minimal to no startup cost. As your client base grows, you can assemble your team of customer supports and start a company. As you become a company, you should focus on bringing more value to clients. Features as simple as comprehensive reporting, ways to track customer satisfaction, and overall happiness of customers can be great value for your clients.

5. Pricing
Most of the customer service employees will be paid an hourly rate, with the industry average of $44,000 annually. If you're an outsource company, you can control your pricing better, charging fixed monthly retainer fee or higher hourly fees depending on the number of customer supports needed. Check your current competition to make sure your price is not too high or too low, as both will affect your marketability.

Earning Potential

As mentioned before, the industry average annual salary for this occupation is around $44,000. However, as you expand to be a company, the earning potential will be a lot higher, only limited by the number of clients you can secure.

This industry has a great future as no matter how much technology grows and how easy information can be found on the internet, customer service will always be a necessity. The trend of outsourcing customer support service is also growing at a great pace, bringing more opportunities to the table.